Administrative tasks can be exhaustive and steal energy and resources from the crew. It’s important to focus on what’s important and save the capacity.
So, we developed a secure AI chatbot tailored to free up staff’s time for their main job. The goal was to create a handy solution that:
can be handled by the new chatbot
took us to develop and deploy the MVP
to get an accurate response
Time-consuming administrative and HR processes, impacting overall productivity.
Lack of staff engagement due to cumbersome access to internal data.
Inconsistent policy communication leading to confusion and errors.
Difficulty in managing and updating the knowledge base efficiently.
AI and NLP integration
Team composition:
Service provided:
At GreenM, we have recently found out that most of us would like to use ChatGPT, however, are concerned about data privacy due to the sensitive nature of data. But, rejecting how this tool is helpful makes no sense. Plus, there is a need for a solution to navigate daily workflow smoothly, effectively manage, and communicate company policies, etc.
After brainstorming sessions, we have figured out that the way out is to deploy your own GPT (LLM) model locally in your infrastructure so that data never goes outside and stays safe within the company. So, in our case, the aim was to create privately an AI chatbot capable of handling numerous inquiries, providing precise information, and maintaining an up-to-date knowledge base.
The AI chatbot we developed transformed the internal communication system and offered a positive and user-friendly experience designed to streamline the administrative tasks workflow, HR, security policy communication, and knowledge management. Key features and capabilities include:
High performance
The chatbot handles up to 150 queries per second, ensuring swift and accurate responses to staff inquiries. This capability allows for efficient handling of a large volume of queries simultaneously.
Slack integration
By integrating the chatbot with Slack, staff can easily access information and ask questions directly within their preferred communication platform. This integration streamlines the process of obtaining necessary information.
Real-time context awareness
The chatbot is equipped with context-aware capabilities, ensuring that responses are tailored to the specific needs and queries of users. This feature enhances the relevance and accuracy of the information provided.
Customizable interface
The chatbot interface can be customized to reflect the branding and visual identity, ensuring consistency and familiarity for users.
Task automation
Routine administration, HR and security requests are automated, allowing staff to quickly obtain the information they need without manual intervention. This automation saves time for staff, allowing them to focus on what matters most.
Role-based management
Different user roles, including HR administrators and general staff, are provided with tailored permissions and functionalities. This ensures that each user can efficiently perform their tasks and access relevant information.
We picked RAG (Retrieval-Augmented Generation) to integrate our knowledge base, handbook, security and HR policies and procedures into the chatbot.
Having received a query, it searches for the most relevant portion in database that we integrated through cosine similarity. Then, an LLM (large language model) provides its response to the request based on the question and information parts, which the user gives at the first step.
This ensures that reliable answers are given to questions.
“Once the chatbot has been launched, I’ve gotten rid of the burden of answering teammates about the company policies. This tool has become kind of a relief.”
Tetiana Kravtsova, HR Department
“It helps me in getting an extract of this or that information out of the company docs. And it takes me very little time and effort. Earlier, looking for the details I needed in the documents got me distracted from my primary duties for a while. Now, it’s not the case.”
Oleksandr Serikov, BizDev Department
Private deployment of the chatbot in your environment eliminates risks associated with data breaches, contributing to compliance.
The cloud-based infrastructure allows handling numerous queries and users, ensuring consistent performance as the company grows.
The chatbot levels up staff involvement by providing instant, accurate responses and facilitating easier access to information.
The potential of a tool like this is high. It could be a helper in healthcare to streamline patient inquiries, appointment scheduling, in e-commerce to improve the sales process, in education to assist students and staff with administrative queries, course information, and policy details, or in your use case.
Alexey Litvin
CEO
GreenM brings both deep expertise and a highly effective development team to every project they work on. In my time working with GreenM at NRCHealth, they not only delivered every project to spec and on time, but also elevated the level of our whole engineering department with their organizational and architectural best practices.
Great communication, fantastic partner, really smart about data and health data in particular. Senior Management are some of the best technical people I’ve ever worked with in more than 13 years. They consistently exceed expectations.
GreenM team has a lot of experience with AWS. They have deployed several solutions. Their knowledge is up to date and I’d highly recommend them to anyone who needs to build BI/analytics leveraging AWS.
We have worked with Alexey and the team at GreenM on many projects and have consistently been impressed with the quality of their work. They hire very highly skilled individuals and strive to understand not just our immediate needs but the underlying issues and how we can improve the process.
I’ve leveraged technical help from GreenM on numerous consulting projects from basic AWS setup and administration to implementing complex design using serverless managed AWS services for rapid development of scalable solutions to clients. GreenM has always delivered on-time and is a great partner to collaborate with.
GreenM is Starschema’s key partner from 2021. GreenM provided its services at a time when the market was looking for the most talented resources who are not only experienced but can also quickly manage the constantly changing technology world. GreenM quickly adapted to the Starschema working culture and high standards, and delivered technical professionals who could blend in easily. GreenM is a highly recommended partner for supporting the growth of any technical company with highly skilled and motivated professionals.
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