AI Policy Assistant for Occupational Health | NPH Case Study

Client

NPH Group is a UK-based occupational health provider with over 20 years of experience in managing employee health, compliance, and workplace wellbeing through tailored occupational health solutions.

“The AI policy assistant has already made a difference, our teams can find the information they need instantly.”

Mark Philpott, CEO, NPH Group

2003

Founded Date

Award
Winning

UK-Wide Coverage

1000+

Customers

What we did

We built a private policy search assistant for clinicians and operational teams that centralizes internal policies, procedures, and guidance documents, enabling staff to get instant, accurate answers without searching through folders or manuals.

Day-to-day efficiency improved in 6 weeks

NPH Group’s patient communication and operational efficiency relied on hundreds of internal policies and clinical documents spread across multiple systems, folders, and shared drives, causing clinicians to regularly lose time searching for the right information.

How It Was

Clinicians lost time searching for correct, up-to-date guidance

Admin teams struggled to provide consistent answers

Ensuring consistent care quality and compliance was difficult

Scaling and automation were limited without structured data

The Solution

Built within a private Azure environment and integrated into the customer’s platform, the healthcare document assistant became a single source of truth for NPH Group, enabling teams to instantly access accurate, trusted answers

Key Capabilities

Policy & Document Intelligence

Natural-Language Q&A

Automated Ingestion & Structuring

Context-Aware Retrieval

Role-Based Access

Outcomes

A clear operational improvement across the organization:

Faster Response Times

Policy answers delivered in seconds, not minutes.

Lower Administrative Load

Less manual work; reduced dependency on senior staff.

Improved Policy Compliance

AI answers sourced from the latest approved documents.

Future-Ready AI Architecture

Private Azure deployment built for AI automation at scale.

Delivery

By combining domain-level understanding with technical excellence, we delivered a compliant AI assistant in just 6 weeks, without disrupting NPH Group’s daily operations.

Week 1

Discover & Validate

Mapped document sources and structure
Defined priority use cases
Identified compliance and security constraints

Week 2-3

Build Private AI Foundation

Implemented ingestion pipelines for PDFs & documents
Deployed private LLM and vector storage
Integrated access management

Phase 5-6

Solution Design & Delivery

Built chat-based AI assistant inside the existing web portal
Improved accuracy with feedback loops
Modernized analytics delivery through a serverless BI portal
Added access controls and document management features
Delivered final version with user testing and training ensured the transition was smooth, efficient, and built for long-term value

Security by Design

The intelligent clinical policy search was deployed in a way that ensures sensitive data never leaves the organization’s infrastructure and that all access remains fully under NPH’s control

Private Azure Deployment

Hosted in secure environment with full ownership of data, logs, and access rights.

Zero Data Exposure

No public endpoints. No shared models. No external retention.

Role-Based Access Control

Integrated with existing authentication; audit logs ensure traceability and governance.

GDPR & NHS DSPT Aligned

Designed around GDPR principles and compliant with NHS DSPT requirements for secure processing.

Services Provided

AI Launchpad

Start small, move fast, and see real impact in 6 weeks

A structured sprint to validate a real use case and deliver a working, production-ready prototype.

Learn more

Private AI Foundation

A secure and compliant private AI infrastructure for healthcare

Deploy your private LLM, set up governance, cost control, and guardrails.