AI-Powered Agent That Improves Care Teams Efficiency
AI-powered internal search that improves policy access, compliance, and team efficiency
NPH Group is a UK-based occupational health provider with over 20 years of experience in managing employee health, compliance, and workplace wellbeing through tailored occupational health solutions.
Visit website ↗Day-to-day efficiency improved in 6 weeks.
We built a private policy search assistant for clinicians and operational teams that centralizes internal policies, procedures, and guidance documents, enabling staff to get instant, accurate answers without searching through folders or manuals.
Guidance scattered across folders and drives
NPH Group's patient communication and operational efficiency relied on hundreds of internal policies and clinical documents spread across multiple systems, folders, and shared drives, causing clinicians to regularly lose time searching for the right information.
- Clinicians lost time searching for correct, up-to-date guidance
- Admin teams struggled to provide consistent answers
- Ensuring consistent care quality and compliance was difficult
- Scaling and automation were limited without structured data
Built within a private Azure environment and integrated into the customer's platform, the healthcare document assistant became a single source of truth for NPH Group, enabling teams to instantly access accurate, trusted answers.
- Policy & Document Intelligence
- Natural-Language Q&A
- Automated Ingestion & Structuring
- Context-Aware Retrieval
- Role-Based Access
A clear operational improvement across the organization:
Faster Response Times
Policy answers delivered in seconds, not minutes.
Lower Administrative Load
Less manual work; reduced dependency on senior staff.
Improved Policy Compliance
AI answers sourced from the latest approved documents.
Future-Ready AI Architecture
Private Azure deployment built for AI automation at scale.
DELIVERY
By combining domain-level understanding with technical excellence, we delivered a compliant AI assistant in just 6 weeks, without disrupting NPH Group's daily operations.
Week 1
Discover & Validate
- Mapped document sources and structure
- Defined priority use cases
- Identified compliance and security constraints
Week 2-3
Build Private AI Foundation
- Implemented ingestion pipelines for PDFs & documents
- Deployed private LLM and vector storage
- Integrated access management
Week 4-6
Solution Design & Delivery
- Built chat-based AI assistant inside the existing web portal
- Improved accuracy with feedback loops
- Added access controls and document management features
- Delivered final version with user testing and training
- Microsoft Azure
- Python
- ChatGPT 4
- Next.js
The intelligent clinical policy search was deployed in a way that ensures sensitive data never leaves the organization's infrastructure and that all access remains fully under NPH's control.
Private Azure Deployment
Hosted in a secure environment with full ownership of data, logs, and access rights.
Zero Data Exposure
No public endpoints. No shared models. No external retention.
Role-Based Access Control
Integrated with existing authentication; audit logs ensure traceability and governance.
GDPR & NHS DSPT Aligned
Designed around GDPR principles and compliant with NHS DSPT requirements for secure processing.
