AWS SaaS Real-Time Analytics Portal
Analytics & Patient Experience Transformation for NRC Health
NRC Health is a leading U.S. patient experience solutions provider, helping healthcare organizations enhance care quality and strengthen patient relationships.
Visit website ↗From bottlenecks to real-time insights, achieved in 3 phases.
GreenM designed and delivered a cloud-native, real-time analytics portal on AWS that processes patient visit data and survey results in near real time, supports up to 10,000 users on a self-service SaaS portal, enables frontline staff to improve patient-facing interactions, helps patient experience teams track performance and trends, and gives executive leadership a live view of satisfaction, incidents, and feedback.
Growth blocked by legacy, IT-dependent reporting
Before partnering with GreenM, NRC Health faced several obstacles that hindered growth and operational efficiency.
- Business teams relied on IT for every report
- Delayed insights made it hard to act in real time
- Multiple data sources strained legacy systems
- New features were slow to release, limiting product growth
- Outdated infrastructure increased compliance risks
These challenges made it difficult for the organization to scale data operations and meet the growing demands of healthcare providers.
- On-prem data center constraints
- Obsolete technology stack
- Slow and fragmented data storage
- Complex resource provisioning
- Growing compliance risks
GreenM built an end-to-end cloud analytics platform on AWS, designed for speed, scalability, and security.
- Business users get reports without delays, enabling fast, informed decisions
- Teams can explore data independently, reducing reliance on IT teams
- A multi-account AWS setup supports seamless growth in users and data
- HIPAA-aligned controls, encryption, and role-based access keep sensitive patient data protected
The new platform has become a robust foundation for NRC Health's products and growth.
- Modern BI and analytics layer
- Self-service SaaS portal
- Scalable cloud architecture
- Enterprise-grade security
NRC Health gained a modern, secure, and future-ready analytics foundation.
50M+ Patient Surveys Processed
Built for high-volume data.
Up to 10,000 Self-Service Users
Nationwide operations at scale.
Under 8 Months Time-to-Market
3-phase modernization for rapid time to value.
HIPAA-Ready Infrastructure
AWS setup with governance, isolation, and recovery.
Cost Savings
Lower costs through serverless and managed services.
No Idle Periods
Reduced time spent waiting for resource provisioning.
DELIVERY
By combining technical excellence with a focus on business outcomes, GreenM ensured the transition was smooth, efficient, and built for long-term value.
Phase 1
From data-heavy pipelines...
- Built data pipelines for ingesting and storing data in a data warehouse
- Prepared datasets and analytics workflows
- Migrated existing solutions to AWS and implemented a modern BI stack
Phase 2
...to instant reporting...
- Refactored critical services into managed AWS services
- Implemented a scalable Data Lake pipeline
- Built a serverless subscriptions module
- Migrated the user-facing BI portal to AWS serverless
Phase 3
...on cloud platform
- Re-architected the system into a multi-account AWS setup
- Automated deployment across platform components
- Modernized analytics delivery through a serverless BI portal
- Improved data delivery for Tableau dashboards
- Strengthened infrastructure security with:
- role-based and location-based permissions
- HIPAA and PHI security controls
- AWS
- Amazon EMR
- Amazon EC2
- Apache Spark
- Tableau
- Vertica
- End-to-end HIPAA compliance
- Encryption for sensitive data
- Role-based and location-based access controls
- AWS managed services to minimize operational risks
- Strict PHI protection measures at the infrastructure and application levels
