CQC position summary · prepared for the Wellgate group
Eight locations, three providers — and the next two assessments on the register are both firsts
Built from the group’s own CQC record across MNP Complete Care, Wellgate Support and Lime Lodge Care — not the six shifts from the guide you downloaded. This is the baseline the group’s recovery work is measured against, and what the assessments still to come will score.
The 30-second read
Position6 of 8 locations hold a rating; 5 of those 6 are Requires improvement, with Tristford Good. That is the register baseline the work ahead is graded against.
In motionSandgate Manor’s December 2025 report has Safe, Effective and Caring all back at Good — the same home was rated Inadequate on every key question in 2022. The recovery is already visible on the register.
What’s comingTwo first-ever assessments: Rose Cottage (registered Sep 2023) and the Wellgate Support North East Hub (registered Jun 2026) — both will be scored under the new framework from day one, with no prior rating to anchor them.
The benchmarkAcross adult social care, 56% of Requires improvement ratings were followed by Good or better at the very next assessment (13,994 re-assessed cases). RI is a stage the register expects services to leave.
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The group’s published position
Eight locations registered across three CQC providers — MNP Complete Care Limited (Folkestone), Lime Lodge Care Ltd (Nottingham) and Wellgate Support Ltd (supported living). Every figure below is the live record on cqc.org.uk, checked 10 August 2026.
Registered locations
8
across 3 CQC-registered providers
Currently rated
5 / 6
Requires improvement; Tristford holds Good
Under enforcement
0
no live enforcement action on any location
Never assessed
2
both first assessments will be scored under the new framework
| Location | Provider | Current rating | Latest report | What the record shows |
|---|
Sandgate Manor
Folkestone |
MNP Complete Care |
Requires improvement · 64% |
22 Dec 2025 (assessed Oct 2025) |
Safe, Effective and Caring all Good — up from Inadequate on every key question in 2022. Responsive and Well-led carry the RI |
Millfield House
Folkestone |
MNP Complete Care |
Requires improvement · 61% |
25 Jun 2026 |
The group’s freshest report, scored under the new framework; Caring and Responsive hold Good |
Burnham
Folkestone |
MNP Complete Care |
Requires improvement · 68% |
27 Feb 2025 (assessed Aug 2024) |
Effective, Caring and Responsive all Good; Safe and Well-led carry the RI. Two points off the national average score |
Tristford
Folkestone |
MNP Complete Care |
Good |
18 Aug 2022 |
The group’s Good — held across consecutive inspections (2019 and 2022) |
Rose Cottage
Folkestone area |
MNP Complete Care |
Not yet assessed |
— |
Registered 26 Sep 2023; its first assessment will be its first-ever, scored under the new framework |
Lime Lodge
Nottingham |
Lime Lodge Care |
Requires improvement |
11 May 2022 |
4.2 years since the last rated report — the current rating pre-dates the new framework entirely |
The Limes
Nottingham |
Lime Lodge Care |
Requires improvement |
22 Oct 2022 |
3.8 years since the last rated report; rated Good at the three inspections before it |
North East Hub
Stoke-on-Trent |
Wellgate Support |
Not yet assessed |
— |
Supported living, registered 17 Jun 2026 — the group’s newest registration; first assessment pending |
Already holding
Caring · Good at all 3 scored homes
every home assessed under the new framework holds Good for Caring — Kindness, compassion and dignity scores 3 of 4 at all three
The gap to close
61–68 vs 69.8%
the three scored homes sit 2–9 points under the national residential-care average (n = 3,538 scored locations) — Burnham is nearly there
What the next assessments will measure
Half the group’s register activity from here is new territory: two locations have never been assessed at all, and two more carry ratings from 2022 that pre-date the framework the guide describes. All of it will be scored against the same six shifts.
Judged, not scored
Continuous assessment
Single set of standards
Local, risk-based scheduling
People's experience weighted higher
Provider self-assurance data
A first-ever assessment has no previous rating to carry forward — every quality statement is examined fresh. For Rose Cottage and the North East Hub, the evidence base on day one is the rating.
The benchmark that matters: RI is a stage, not a verdict
Five RI ratings is the baseline, not the trajectory. Across every residential and community-based adult social care service on the register, this is what happened the next time an RI-rated location was assessed:
Moved to Good or Outstanding
55.9%
Stayed RI or declined
44.1%
Cohort: 13,994 Requires improvement ratings with a subsequent assessment, residential + community-based adult social care, full register history. The majority outcome after RI is Good.
What separates the 56% from the rest is usually visible at statement level. Across Wellgate’s three homes scored under the new framework, the low scores repeat — which is the constructive reading: a pattern that repeats across homes is one group-level fix, not three local ones.
| Quality statement | Sandgate Manor | Burnham | Millfield House | The read |
|---|
| Governance, management and sustainability (Well-led) |
1 of 4 | 1 of 4 | 1 of 4 |
The one statement scored 1 at all three — the clearest candidate for a single group-wide system |
| Safe and effective staffing (Safe) |
3 of 4 | 1 of 4 | 1 of 4 |
Sandgate already holds a 3 here — the fix exists in-house and travelled once already |
| Involving people to manage risks (Safe) |
2 of 4 | 1 of 4 | 2 of 4 |
Low at all three — the kind of evidence a shared risk-assessment template lifts everywhere at once |
| Kindness, compassion and dignity (Caring) |
3 of 4 | 3 of 4 | 3 of 4 |
Holds Good everywhere it has been scored — the foundation the rest builds on |
Scores as published in each location’s most recent assessment report on cqc.org.uk. Lime Lodge and The Limes have no statement-level scores yet — their 2022 ratings pre-date the framework.
This table is most of what we’d walk through live — the 30-minute walkthrough starts from it.
Show what inspectors recorded · 2 strengths · 2 watch items
□ STRENGTH
Caring holds Good at all three scored homes. Every location assessed under the new framework so far is rated Good for Caring, with Kindness, compassion and dignity at 3 of 4 across the board.
□ STRENGTH
Sandgate Manor’s recovery is on the record. Rated Inadequate on all five key questions in 2022; the December 2025 report has Safe, Effective and Caring back at Good. The direction of travel is published, not claimed.
⚠ WATCH
Governance, management and sustainability scored 1 of 4 at all three scored homes — the statement that most directly decides Well-led, and the one a group-level governance system addresses once.
⚠ WATCH
Safe and effective staffing scored 1 of 4 at Burnham and Millfield House. Sandgate holds a 3 on the same statement — the gap is between homes, not beyond the group.
The honest blind spot. We can see the register: three fresh scored reports with the same statements low, two Nottingham homes not rated since 2022, one Good held since 2019, and two first-ever assessments pending. What we can’t see from outside is how much of the Sandgate recovery has already spread to the other homes since their reports were written — or what evidence base Rose Cottage and the North East Hub would show an assessor tomorrow. That’s the gap the call closes.
What we’d work through together
Not a homework list — the agenda for the 30 minutes.
1. The two statements that repeat across all three scored homes — and the group-level fixtime-sensitive
2. First-assessment readiness for Rose Cottage and the North East Hubtime-sensitive
3. Whether the Sandgate recovery has a documented, repeatable versiontime-sensitive
4. Lime Lodge and The Limes — the evidence position four years after their last ratingongoing
5. Where the group’s outcomes data already exists versus lives in one manager’s headongoing
6. Capturing people’s-experience evidence consistently across 8 locations and 3 providersongoing
Show what each item turns on
1
The two statements that repeat across all three scored homes
Governance and staffing scored lowest everywhere they were examined — depends on whether the group treats them as one system or three local action plans.
Priority
2
First-assessment readiness for Rose Cottage and the North East Hub
A first assessment carries no previous rating forward — depends on what evidence each new registration can put in front of an assessor on day one.
Priority
3
Whether the Sandgate recovery has a documented, repeatable version
Inadequate to three-Goods is on the register — depends on what made it work and whether that is written down anywhere the other homes can use.
Priority
4
Lime Lodge and The Limes — the evidence position four years on
Both ratings pre-date the new framework entirely — depends on how current practice maps to quality statements neither home has ever been scored against.
Ongoing
5
Where the group’s outcomes data already exists versus lives in one manager’s head
Depends on which systems each home and the supported-living service actually use day to day.
Ongoing
6
Capturing people’s-experience evidence consistently
People’s experience is weighted higher under the new framework — depends on what each location currently does when a resident, tenant or relative raises something.
Ongoing
Assessment-ready before the assessor — across all three providers
Two first-ever assessments don’t come with a date the group gets to pick, and the Nottingham homes are four years past their last rated visit on a framework where unannounced visits are the norm. GreenM connects fragmented evidence across a group so it reads cleanly against the new statements — assembled before a visit lands, not the week one is confirmed.
In 30 minutes: the six items above, narrowed to the three that matter first for this group.
