New System Concept Development
The team of six GreenM specialists including a data architect, a software architect and a business analyst investigated and analyzed provided log samples for 3 months. Based on this initial analysis, the GreenM team proposed a feature set for a Business Intelligence system concept that was discussed and agreed with the client. The design cycle for the concept included
- requirements specification,
- mapping roles and entities,
- identifying user journeys,
- making an MVP based on prototypes,
- creating the final design.
Now, with the defined requirements and technical solution the concept was implemented in time, delivering core business intelligence insights into the System usage metrics.
Make Concept Production Ready
Now, when the Business intelligence system concept initial idea proved, the GreenM team focused on other aspects to build a production-ready version including
- performance and stability
- extended feature set to satisfy MVP requirements
- support of multiple log versions.
As a result, the Business Intelligence platform provided insights on clinical communication patterns and overall system usage metrics for a selected subset of customers.
Create advanced business intelligence
The GreenM team monitored and analyzed production version operational metrics and designed the next phase of the project to achieve complete customer coverage and build advanced insights to cover a very specific set of use cases including insights for the customer support group, sales and account managers. Additionally, the GreenM team improved processing algorithms and system architecture to achieve better performance and decrease cost of ownership. As a result, the GreenM team delivered a solution that provides insights into clinical communication patterns and workflows, helps customer support groups to triage issues in communication network appliance and software, and aids sales and account managers team in providing the System usage metrics.